Privacy policy

Last updated: October 2026

At Sussex Builder, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our service to connect with local builders.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information we collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

Personal data

Personally identifiable information, such as your name, email address, and telephone number, and demographic information, such as your postcode, that you voluntarily give to us when you choose to participate in various activities related to the site, such as requesting quotes for building work.

Project data

Information regarding your building project, including project type, budget, planning permission status, and descriptions of the work required.

2. How we use your information

Having accurate information about you allows us to provide you with a smooth and efficient service. Specifically, we may use information collected about you through the site to:

• Match your project requirements with suitable local builders in our network.
• Share your contact details and project information with up to 3 checked local builders so they can provide you with quotes.
• Communicate with you regarding your quote request.
• Improve our website and services.
• Monitor and analyse usage and trends to improve your experience of the site.

3. Disclosure of your information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

To our network of builders

When you submit a quote request, we share your name, contact details, and project information with up to 3 checked builders in our network who operate in your area and carry out the type of work you need. This is necessary to fulfil your request for quotes.

By law or to protect rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4. Data security

We use administrative, technical and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your data protection rights

If you are a resident of the European Economic Area (EEA) or the United Kingdom (UK), you have certain data protection rights under the GDPR and UK GDPR. We aim to take reasonable steps to allow you to correct, amend, delete or limit the use of your personal data.

Your rights include:

• The right to access, update or to delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent.

6. Contact us

If you have questions or comments about this privacy policy, please contact us at: